HP Photosmart Premium All-in-One C309 conflicts with iPod

Hello, folks! Hope you had a great weekend. I’m getting better, too.

So last week I mentioned I had been helping a client with a HP Photosmart Premium All-in-One C309 printericon that was causing trouble with his iPods. The client had just replaced a printer in their home office, but now when they attached their iPods to synchronize their music they were alerted that the device was not recognized. They suspected they had done something wrong when installing the printer, so they reinstalled it, updated their iTunes software, but still no luck with their iPods.

After a little research and double-checking I had learned that there were other reported cases of an iPod not being recognized after a HP Photosmart Premium All-in-One C309 printericon had been added to the computer system. So I unplugged the printer, connected the iPod, and lo and behold the iPod was recognized once more.

No one wants to have to remember to unplug their printer to access their iPods. And no one wants to have to rememeber they disconnected their printer before they go to print something.

What to do?

Fortunately, the HP Photosmart C309 printericon comes equipped with WIFI (wireless capability). Furthermore, the client had a wireless router in their office as well. The HP C309 also works with a wired network connection, which I would preferred to use, but they didn’t have a spare network cable.

So I configured the HP C309 to access the wireless network using the instruction provided in the owners manual for the printer. The C309 supports WEP and encryption tools for a secure wireless link. Furthermore their router accepts MAC filtering (the unique identifier tag associated with any wireless capable device) to restrict which devices are allowed to access the network. Their PC is wired to the router, otherwise I could have set the PC to connect wirelessly to the printer without goin g through the router.

A few minutes later the printer was wirelessly online with the network, and the iPods could be relied upon to be recognized once more when attached via USB.

I know there are more people out there experiencing this problem. I hope this article helps you out. If anyone has discovered other solutions to this problem, let me know.

If you’re interested in learning more about the products in this article, click the images and text links for more information.


  1. […] were also having trouble with their Dragon NaturallySpeaking 10 Standard dictation software, too. More on this story to […]

  2. MrBarns says:

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  3. stephanie says:

    Hey, I read a lot of blogs on a daily basis and for the most part, people lack substance but, I just wanted to make a quick comment to say GREAT blog!…..I”ll be checking in on a regularly now….Keep up the good work! 🙂

  4. badboy says:

    Very useful information. thank you. I have been trying out design software but i gues i am just not creative enough.
    Can someone point me in the right direction for logo design services etc?

  5. Salsa says:

    Saw your site on Reddit. I was having just the same problem mentioned here. I followed the steps you provided and everything worked perfectly after that! Thanks!

  6. Dennis says:

    I have an HP C8180 multifunction printer. Originally it came with Solution center version10 software. This version slowed my thre computers down tremendously. It updated automaticly on all three to solution Center 13. Speed was back to normal on all computers. The I tried to scan a document with a resoltuion of 150ppi. The Scan software keep it a 300 for any type of document. So HP support came along and down loaded C309 drivers. Again I have as i did with the original software with zone alarm ISS, error messages. Has anyone found a clean download for HP Multifunction Devices? I have been kicked up the line to the highest level of HP support and no results. does any one have a phone number at HP to call and get satisfaction?

  7. Did you remove/uninstall all the prior versions before installing the latest version? Go into the Control Panel, and make sure you uninstall any old versions of the HP software. You might as well uninstall the new one and then reinstall it afterwards. You might even use a registry cleaner such as iolo System Mechanic 9.5 to make sure any traces of these programs are thoroughly removed. System mechanic costs about $40, and I’ve solved many problems with it.

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