Wireless Connection Problems with D-Link DI 524 Router

I received the following question recently:

I have Verizon DSL connection. I’m using a D-Link 524 wireless router and a Verizon Westell 6100 modem. Currently I can only connect to the Internet on the laptop when I use a network cable, as the wireless connection doesn’t appear to be working. Is it because my network is not secure? How can I secure my wireless network with my D-Link router? I have tried going to to modify my router settings, but I’m not able to access the router either. Again, is this because my network isn’t secure, or is it a problem with my internet connection?

Westell 6100 DSL Modem

Westell 6100 DSL Modem

Here’s my answer to the problem with some extra tips:

First, a D-Link router is accessed by using and not or http://www. Since your wireless isn’t currently working, you must make access the router using a wired connection between the laptop and the router. The changes below using a computer which is connected to the router by a network cable.

Check Your Connections

It sounds like your wired internet connections are working, so you must have your wires connected properly. The Westell modem should be connected to your phone line, and a network cable should run from the Westell modem to the D-Link router’s connection labeled “WAN”. Network cables can run from the numbered “ports” on the back of the D-Link router to any computers that will be using a wired connection (which is the best type of connection, in my opinion). Since your wireless network doesn’t appear to be working in this example, the laptop can be connected to the router using a network cable if you want to work from the laptop to check and adjust the router’s settings.

Accessing the D-Link Router

D-Link DI 524 Wireless Router

D-Link DI 524 Wireless Router

Working from a computer which is connected to the D-Link router with a network cable, perform the following steps:
1. Open your web browser and go to
2. Login using “admin” without the quotes for the user name, and leave the password blank
3. Click OK

If you are unable to login to the router through a wired connection this way, then you can reset the router to its factory settings:

To reset your router, use the following steps:
1. Press the router’s reset button for 10 seconds. You can use a small object, such as a paper clip to hold down the button. Do not power off the unit while the router is being reset.
2. The unit should now reboot, and once the WLAN light stops blinking the router should be reset.
3. Open up your Web browser and enter in the address bar.
4. For the login, enter admin as the ID and leave the password blank.
5. Click OK

Securing Your Wireless Connection

Once you have logged on to the router using the steps above, you can start to secure your wireless connection. FYI, wireless connections are secured using a numeric “key”, not a “password”. When your computer tells you your wireless network isn’t secured, it typically means your router doesn’t have security enabled or a key set.

To enable security, once you access the router from a computer connected to the router via a network cable:
1. Click the button labeled “Wireless”
2. Make Sure “Wireless” is “Enabled”
3. Set “Security” to “WEP”
4. Replace “Key 1” with a string of 10 numbers of your own choosing
5. Optional: Set alternate keys if you wish. the D-Link accepts up to 4 keys for the wireless security settings.
6. Click the “Apply” button

Hidden SSID

If you want a little extra security, set “SSID Broadcast” to “Disable”. This way people in the area with wireless cards will not see your network on their list of available networks. You won’t be able to see it either, but when connecting to a wireless network on your laptop you will find an option to “Connect to a hidden network”. The “Wireless” screen in the router will show you what your SSID is, and it will allow you to change it. Just be aware that the SSID is case sensitive.

NetWork Magic from Cisco

Pure Networks

If all else fails, install Cisco’s Network Magic program on your laptop. The Pro features of the program only work for 30 days, but the Basic features of the free version are all you need to solve this problem. Then have Network Magic manage your wireless connection on the laptop.

You might also consider asking Verizon if they can provide you with a new wireless modem for your DSL service. That way you can get customer service for your wireless connection.

For more information see the following links:

Hope this helps. If not, let me know.

Post Comments or Questions with the link below. Keep up-to-date with Skylarking: By Email or RSS Newsfeed or on Twitter. You can also send questions with my email form.


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