Tag Archive for Consumer Protection

The FTC Complaint Assistant

One handy feature on the FTC web site is the FTC Complaint Assistant from the Bureau of Consumer Protection. I often mention it in my discussions on spam, but it can be used for any of the other following problems:

  • Advertising Practices protects consumers by enforcing the nation’s truth-in-advertising laws, with particular emphasis on claims for food, over-the-counter drugs, dietary supplements, alcohol, and tobacco and on conduct related to high-tech products and the Internet, such as the dissemination of spyware.
  • Financial Practices protects consumers from deceptive and unfair practices in the financial services industry, including protecting consumers from predatory or discriminatory lending practices, as well as deceptive or unfair loan servicing, debt collection, and credit counseling or other debt assistance practices.
  • Marketing Practices leads the Commission’s response to Internet, telecommunications, and direct-mail fraud; deceptive spam; fraudulent business, investment, and work-at-home schemes; and violations of the Do Not Call provisions of the Telemarketing Sales Rule.
  • Planning & Information collects, analyzes, and makes available to law enforcement consumer fraud, identity theft, and National Do Not Call Registry complaints; assists in the distribution of redress to consumers; and provides cutting-edge technological investigative and litigation support.
  • Privacy and Identity Protection safeguards consumers’ financial privacy; investigates breaches of data security; works to prevent identity theft and aids consumers whose identities have been stolen; and implements laws and regulations for the credit reporting industry, including the Fair Credit Reporting Act.

You can file a complaint with the FTC in just a few minutes. It’s available in English and Spanish. Plus they have a special link to Military Sentinel, which is specially designed for complaints from members of the Armed Forces and their families.

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