Tag Archive for Failed Windows Updates

Failed Windows Update Installations (Office 2007)

Update (Thurs. 3/11. 12:18am) : As of late Wednesday evening the page for “Update for the 2007 Microsoft Office System (KB977724)” appears to have been “taken down” by Microsoft. No word — that I can find — as to why. Possibly related to an error mentioned in the reader comments for this article.

Yesterday was Tuesday, and Tuesday is the day Microsoft typically issues the free Windows Updates to patch any security problems that have been discovered, fix flaws, remove malicious software (Windows Malicious Software Tool) and add new features.

Four of the six updates my computer downloaded for installation failed to install properly. These were all Microsoft Office 2007 updates:

  • Update for the 2007 Microsoft Office System (KB977724)
  • Security Update for Microsoft Office Excel 2007 (KB978382)
  • Security Update for the 2007 Microsoft Office System (KB978380)
  • Update for Microsoft Office Outlook 2007 Junk Email Filter (KB979895)

If you’ve had the same problem with these updates then you will have to manually download and install them. It’s not that difficult to do, and I’ll make it easier by providing you with links to Microsoft’s download pages for these updates. You’ll see two links on each line, but they both take you to the same page.

Download
Just click the links above to go to the appropriate download page, then click the “Download” button on each page. Choose the “Save” option, and save them to either your desktop, your documents folder, or your downloads folder. Anywhere you can easily find them later on. If you have to install them on more than one computer you might consider saving them to a flash drive.

Installation
Once you’ve downloaded them, you will need to run them as an administrator. You can’t do this with your typical double-click.

  1. Right-click on the file (point at the file, and click the right mouse button, not the left mouse button) and choose “Run as administrator” from the shortcut menu that appears.
  2. If the User Account Control dialog box appears — for you Windows Vista and Windows 7 users — asking “Do you want to allow the following program to make changes to your computer?”, click “Yes”.
  3. Click the checkbox to accept the Microsoft License Terms, then click “Continue”.

Repeat the process above for each of the downloaded files, and that’s it. Your updates should be properly installed at this time.

I wrote about a similar “Failed Windows Update Installations (Office 2007)” problem back in November 2009.

Failed Windows Update Installations (Office 2007)

Are you using Microsoft Office 2007? Have you been told for days and days that “new updates are available” and every time you look it’s the same 4 updates for Microsoft Office 2007?

Yeah, me too, but I’ve fixed it.

For over a week, every time I shut down, my computer shows me that it’s installing 4 updates. Then when I turn on my computer later, I look and see that the same 4 updates are available. Clearly, they failed to install when my computer was shutting down earlier. The update files are:

  • Update for Microsoft Office Outlook 2007 Junk Email Filter (KB975960)
  • Update for Microsoft Office Word 2007 (KB974561)
  • Security Update for the 2007 Microsoft Office System (KB973704)
  • Security Update for Microsoft Office Excel 2007 (KB975393)

Do those look familiar to you? Have you been Googling for a solution to these failed installs? You’ve come to the right place. I can help. You’re going to have to install these updates yourself. And it’s not all that difficult to do.

First you’ll need to download and save the installation files to your computer. The four links below will each take you to the appropriate page at the Microsoft Download Center where you’ll be able to download. At each page you’ll see a download button, which you can click to start the download. Save the file to your hard drive, and be mindful of where you save then so you can access them later. I recommend saving them to either your Desktop, your Documents folder, or your Downloads folder.

Then you’ll have to manually install them as an Administrator. Locate the saved files. If you don’t recall where you saved them you can always search for them. I’ve included the full file names above for just such an instance.

Once you’ve located the saved file on your hard drive, point at the icon with your mouse, then click the right mouse button, and choose the “Run as Administrator” option on the shortcut menu that appears. (Alternately, you could click once on the icon, then click the File menu, and then choose the “Run as Administrator” option. Click the checkbox to accept the Microsoft License Terms, then click “Continue”.

Repeat that process for each of the 4 downloaded files, and that’s it. You’ll never be told about those updates again.