Tag Archive for USB conflicts

HP Photosmart Premium All-in-One C309 conflicts with iPod

Hello, folks! Hope you had a great weekend. I’m getting better, too.

So last week I mentioned I had been helping a client with a HP Photosmart Premium All-in-One C309 printericon that was causing trouble with his iPods. The client had just replaced a printer in their home office, but now when they attached their iPods to synchronize their music they were alerted that the device was not recognized. They suspected they had done something wrong when installing the printer, so they reinstalled it, updated their iTunes software, but still no luck with their iPods.

After a little research and double-checking I had learned that there were other reported cases of an iPod not being recognized after a HP Photosmart Premium All-in-One C309 printericon had been added to the computer system. So I unplugged the printer, connected the iPod, and lo and behold the iPod was recognized once more.

No one wants to have to remember to unplug their printer to access their iPods. And no one wants to have to rememeber they disconnected their printer before they go to print something.

What to do?

Fortunately, the HP Photosmart C309 printericon comes equipped with WIFI (wireless capability). Furthermore, the client had a wireless router in their office as well. The HP C309 also works with a wired network connection, which I would preferred to use, but they didn’t have a spare network cable.

So I configured the HP C309 to access the wireless network using the instruction provided in the owners manual for the printer. The C309 supports WEP and encryption tools for a secure wireless link. Furthermore their router accepts MAC filtering (the unique identifier tag associated with any wireless capable device) to restrict which devices are allowed to access the network. Their PC is wired to the router, otherwise I could have set the PC to connect wirelessly to the printer without goin g through the router.

A few minutes later the printer was wirelessly online with the network, and the iPods could be relied upon to be recognized once more when attached via USB.

I know there are more people out there experiencing this problem. I hope this article helps you out. If anyone has discovered other solutions to this problem, let me know.

If you’re interested in learning more about the products in this article, click the images and text links for more information.