Failed Windows Update Installations (Office 2007)

Update (Thurs. 3/11. 12:18am) : As of late Wednesday evening the page for “Update for the 2007 Microsoft Office System (KB977724)” appears to have been “taken down” by Microsoft. No word — that I can find — as to why. Possibly related to an error mentioned in the reader comments for this article.

Yesterday was Tuesday, and Tuesday is the day Microsoft typically issues the free Windows Updates to patch any security problems that have been discovered, fix flaws, remove malicious software (Windows Malicious Software Tool) and add new features.

Four of the six updates my computer downloaded for installation failed to install properly. These were all Microsoft Office 2007 updates:

  • Update for the 2007 Microsoft Office System (KB977724)
  • Security Update for Microsoft Office Excel 2007 (KB978382)
  • Security Update for the 2007 Microsoft Office System (KB978380)
  • Update for Microsoft Office Outlook 2007 Junk Email Filter (KB979895)

If you’ve had the same problem with these updates then you will have to manually download and install them. It’s not that difficult to do, and I’ll make it easier by providing you with links to Microsoft’s download pages for these updates. You’ll see two links on each line, but they both take you to the same page.

Download
Just click the links above to go to the appropriate download page, then click the “Download” button on each page. Choose the “Save” option, and save them to either your desktop, your documents folder, or your downloads folder. Anywhere you can easily find them later on. If you have to install them on more than one computer you might consider saving them to a flash drive.

Installation
Once you’ve downloaded them, you will need to run them as an administrator. You can’t do this with your typical double-click.

  1. Right-click on the file (point at the file, and click the right mouse button, not the left mouse button) and choose “Run as administrator” from the shortcut menu that appears.
  2. If the User Account Control dialog box appears — for you Windows Vista and Windows 7 users — asking “Do you want to allow the following program to make changes to your computer?”, click “Yes”.
  3. Click the checkbox to accept the Microsoft License Terms, then click “Continue”.

Repeat the process above for each of the downloaded files, and that’s it. Your updates should be properly installed at this time.

I wrote about a similar “Failed Windows Update Installations (Office 2007)” problem back in November 2009.

16 comments

  1. TN says:

    i followed your instructions but when i went and manually installed via administrator, it still fails and says that the update has stopped working/responding.

    • “Stopped working/responding” is different matter from a failed installation. Make sure none of the Office 2007 programs are running.

      Also, I’ve received a few email from people who are actually using Office 2003. The updates listed here are for Office 2007. And “running as adminstrator” is not the same as running the program while logged into an administrator account.

  2. Janice Driscoll says:

    After clinking on the update link for KB977724, I keep getting a page saying “Sorry, Page Not Found”—???

  3. dan says:

    Installed several updates today to my XP Pro SP3 machine, but the first one you listed, Update for the 2007 Microsoft Office System (KB977724), didn’t install.

    When I click on either link for it above, the Microsoft site says, “We are sorry, the page you requested cannot be found.”

    I wonder if they’ve pulled it for some reason?

  4. Hi, Janice, TN, and Dan,

    Apparently Microsoft has pulled the page. No word as to why. Possibly there is a connection to TN’s error message. Might be a pacth in need of a patch, even though it worked fine on my Intel based Windows 7 machine.

  5. Malcolm Saunders says:

    Clicking on both links brings up Microsoft page stating that the update does not exist!!!!!!!!

  6. The update was available on Tuesday and Wednesday morning, but at some time on Wednesday, later in the day, the page was taken down. There must be a problem with the update on some computers.

  7. Michael Gregersen says:

    I have the same issue every time. When there is a updated for Office I never get the prompt for the lie. Agreement. So I have to manually down load it every time. How can that be fixed.

  8. Incredi Merc says:

    It still fails. I can’t find an answer for this issue anywhere. Once again Microsoft successfully manages to waste large amounts of my time searching for solutions.

  9. ken says:

    used fix listed above,which corrected errors, next time i had new downloads errors for kb980470, kb981433, kb981715 they would not download
    help
    k

  10. Lisa says:

    KB973593 for Excel 2007 on XPSP3. No matter what I do, the patch says it is already installed, even though it’s not anywhere I can see it (Windows directory, Add/Remove programs, registry). I’ve also tried installing the Office compatibility patch and I get the same message. The machine does not have Internet, so I’m not using Windows/Microsoft update – it’s a manual install and I’m installing the patch directly. Please advise. Thank you.

  11. Lisa says:

    The patch is KB973593 for Excel 2007 on XPSP3. No matter what I do, the patch says it is already installed, even though it’s not anywhere I can see it (Windows directory, Add/Remove programs, registry). I’ve also tried installing the Office compatibility patch and I get the same message. The machine does not have Internet, so I’m not using Windows/Microsoft update – it’s a manual install and I’m installing the patch directly. Please advise. Thank you.

  12. dave says:

    Works perect, thanks a lot. If the updates in question are different than those you need, just search for the update number on the Microsoft web page (bing). See “select updates to install” in you windows update ap to see a list of the failed updates. The ones that are giving people trouble will be listed as related downloads. Thanks a million for the help.

  13. stephanie says:

    I followed the instructions, and still the microsoft security 2007 update failed to install……not sure what’s up with that.

    I appreciate you explaining how to do this, even if it didn’t work for me.

Leave a Reply

Your email address will not be published. Required fields are marked *