Failed Windows Update Installations (Office 2007)

Are you using Microsoft Office 2007? Have you been told for days and days that “new updates are available” and every time you look it’s the same 4 updates for Microsoft Office 2007?

Yeah, me too, but I’ve fixed it.

For over a week, every time I shut down, my computer shows me that it’s installing 4 updates. Then when I turn on my computer later, I look and see that the same 4 updates are available. Clearly, they failed to install when my computer was shutting down earlier. The update files are:

  • Update for Microsoft Office Outlook 2007 Junk Email Filter (KB975960)
  • Update for Microsoft Office Word 2007 (KB974561)
  • Security Update for the 2007 Microsoft Office System (KB973704)
  • Security Update for Microsoft Office Excel 2007 (KB975393)

Do those look familiar to you? Have you been Googling for a solution to these failed installs? You’ve come to the right place. I can help. You’re going to have to install these updates yourself. And it’s not all that difficult to do.

First you’ll need to download and save the installation files to your computer. The four links below will each take you to the appropriate page at the Microsoft Download Center where you’ll be able to download. At each page you’ll see a download button, which you can click to start the download. Save the file to your hard drive, and be mindful of where you save then so you can access them later. I recommend saving them to either your Desktop, your Documents folder, or your Downloads folder.

Then you’ll have to manually install them as an Administrator. Locate the saved files. If you don’t recall where you saved them you can always search for them. I’ve included the full file names above for just such an instance.

Once you’ve located the saved file on your hard drive, point at the icon with your mouse, then click the right mouse button, and choose the “Run as Administrator” option on the shortcut menu that appears. (Alternately, you could click once on the icon, then click the File menu, and then choose the “Run as Administrator” option. Click the checkbox to accept the Microsoft License Terms, then click “Continue”.

Repeat that process for each of the 4 downloaded files, and that’s it. You’ll never be told about those updates again.

4 comments

  1. Ellen Q says:

    This didn’t work for me on the KB973704 update/installation. When it checked for “update detection” I got a dialog box saying, “Detection failed, this can be due to a corrupted installation database.” But nothing is corrupted as far as I know. Any ideas?

  2. Ellen, if I was in this situation I’d run the Windows Update scan first to see if the update is still needed.

    If it is I’d try installing it via Windows Update, though I have my doubts as to whether it would work.

    It would help to know which version of Windows you are running, and what is the number of the error message you are getting.

    1. Beyond that I have read some comments recommending you turn off the Windows firewall when running some of these updates manually. The firewall might be interfering with detection in this case.

    2. Patch Registration Cleanup Tool. Microsoft has a registration cleanup tool which may help, but here, too, I have some doubts in your situation, but if you’re experimental and patient, try it. It’s available here: http://support.microsoft.com/kb/976220/

    3. Malicious Software Removal Tool. This tool from Microsoft may also help. Download and run the tool, then try the manual update again. http://www.microsoft.com/security/malwareremove/

    But as I said at the start, give Windows Update another chance first.

  3. Bunker says:

    I really like your blog and i respect your work. I’ll be a frequent visitor.

  4. Jim says:

    I can’t thank you enough for posting your soulution to a problem I have spent countless hours trying to fix.

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